Top Network Maintenance Plans

All Top Network Service Plans automatically receive a discounted hourly rate (rate based on plan selected) and priority over non-planned maintenance work.

Pay-As-You-Go Plan (No Minimum Hours)

All tasks are started within ten (10) business days of receipt of request and content, and completed as soon as feasible, based on the number of hours the task requires. Usage is billed in 15-minute increments at a discounted rate of $90/hr. Add $10/hr for expedited requests. Billing is done post-service on a monthly basis.

Priority Bronze Plan

Everything in the Pay-As-You-Go Plan plus: All tasks are started within five (5) business days of receipt of request and content, and completed as soon as feasible, based on the number of hours the task requires. Billed at a discounted rate of $80/hr. Add $10/hr for expedited requests. Minimum one hour a month commitment. Unused hour(s) can be rolled over from month to month, but expire 6 months from date of issue Unused hour(s) can be redeemed against a new site, or new project at 50% of the value of the unused hours. Tasks that require hours in excess of 2 times the committed hours will be scheduled based on current availability.

Priority Silver Plan

Everything in the Bronze Plan plus: All tasks are started within 48 hours of receipt of request and content, and completed as soon as feasible, based on the number of hours the task requires. Billed at a discounted rate of $75/hr. Add $5/hr for expedited requests. Minimum 2 hours a month commitment. Unused hour(s) can be rolled over from month to month, but expire 6 months from date of issue Unused hour(s) can be redeemed against a new site, or new project at 50% of the value of the unused hours. Tasks that require hours in excess of 2 times the committed hours will be scheduled based on current availability.

Priority Gold Plan

Everything in the Silver Plan plus: All tasks received are started immediately and content, and completed as soon as feasible, based on the number of hours the task requires. Billed at a discounted rate of $70/hr. Minimum 3 hours a month commitment. Unused hour(s) can be rolled over from month to month, but expire 6 months from date of issue Unused hour(s) can be redeemed against a new site, or new project at 50% of the value of the unused hours. Tasks that require hours in excess of 2 times the committed hours will be scheduled based on current availability.

All priority maintenance plans have:

• Billing in 15 minute increments.
• Advanced billing done quarterly.
• Billing with 30 day terms.
• Hours can be saved from month to month, with up to a 6 month carry over. Hours cannot be used until they are accrued.